Manuals

Teamviewer Installation Manual

 

To effectively and quickly support phones that cannot make or receive calls it’s important that our astervox engineers can remotely access your phones and network to do the necessary troubleshooting. To do so you need to install a software on any of your desktops or notebooks connected to your office / phone network. The software for this is called Teamviewer and you can download it free of charge from: http://www.teamviewer.com

 

This software will allow us to remote control the desktop / notebook where team viewer is running.  For our engineers it will be the same as be physically present at your office.

 

PLEASE NOTE: we can only control your desktop / notebook when you allow us to. Every time you start team viewer you need to send us the session identification and password, which is changing with all sessions. We will explain the details in the next steps.

1. Download and Install Teamviewer

In case you already installed Teamviewer you can go directly to Step 2

Open a browser and key in: http://www.teamviewer.com into your address field. You should see following website (or similar):

image1

Click on the green “Download” button and the download for your respective operating system should start automatically:

 

1.1 Installation for MAC

A file called teamviewer.dmg is downloaded. After the download is done double click the downloaded file.

You will see a screen like this:

 

image2

 

Double click the box icon.

image3

 

Click continue

image4

 

 Click “Agree”

image5

 

 Click “Install”

 

image6

 

Key in your Mac administration password and select “Install Software”

 

image7

 

After the installation has completed you will see following screen:

 

image8

 

Your Done with the installation. Click “Close”  Go to Step 2: Start TeamViewer and provide remote access

 

1.2 Installation for Windows

 

A file called TeamViewer_Setup.exe is downloaded. After the download is done double click the downloaded file.

You will see a screen like this:

Clipboard01

 

Click “Run” and you will get to this screen (some windows installation will ask you if you all this installation. If so please confirm).

Clipboard02

 

Just leave all the default settings and click “Accpet – finish”. The installation will run and at the TeamViewer will start automatically.

 

2. Start TeamViewer

 

Whenever you need the assistance of our engineers they will ask you to provide TeamViewer access. To do so just click on the TeamViever Icon on your MAC or Windows PC / Notebook:

Clipboard03

 

After double clicking on the icon you will see the following screen:

Clipboard04

 

After you shared  your ID and Password our engineer will take over control of  the PC / Notebook on which you started TeamViewer and can start troubleshooting your problem as he would be present at your office.

Clipboard05

 

 

3. Stop TeamViewer

 

As soon the troubleshooting session is over you need to quit the TeamViewer as you would close any other MAC or Windows application.

 

Attention: make sure you actually close / quit TeamViewer and not just put the app in the background!

 

After you quit TeamViewer no on can remotely access your PC / Notebook.

If you need to provide remote access again simply start TeamViever again and communicate  your ID and Password as  described in Chapter 2.

 

0

0

Back To Top